Shipping policy

Last updated - 12 February 2026

Each AYE piece is prepared with care and dispatched from Dubai, United Arab Emirates.

Processing Time

Orders are processed within 2–5 business days.

Made-to-order pieces require additional production time. Estimated timelines will be communicated at the time of purchase.

Processing times do not include shipping transit time.

Estimated delivery: 1–3 business days

Shipping cost is calculated at checkout.

Estimated delivery: 3–10 business days, depending on destination.

Shipping rates are calculated at checkout based on location and service selected.

AYE is not responsible for delays caused by customs clearance or local courier services.

International orders may be subject to import duties, customs fees, and local taxes.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We recommend contacting your local customs office for further information before placing an order.

Once a package is marked as delivered by the shipping carrier, AYE is not responsible for lost or stolen packages.

If you experience an issue with delivery, please contact the shipping carrier directly.

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, we cannot guarantee delivery or refund of the order.

If your order arrives damaged, please contact us within 48 hours of delivery at:

Include:

We will assess and respond accordingly.